LoifyFit support
Help with Frame Finder, Virtual Try-on, prescriptions and LoifyFit PD.
Set up LoifyFit in your store
Open LoifyFit in Shopify admin, choose an available plan, then open Settings → Setup. Use the theme-editor links to add Frame Finder to a home or collection page, and Virtual Try-on and Prescription to a product template. Save the theme changes. These are three separate app blocks.
Frame Finder uses the preset frame-shape images until you optionally supply your own store’s reference images in Settings. You can also configure where each frame-shape choice leads. For specific-product try-on, sync the relevant products and verify that the selected variant has a usable image.
For prescription purchases, open Prescription and customer accounts in Settings. Choose your store’s single-vision distance lens product, enable the LoifyFit checkout rule in Shopify’s checkout settings, reload, and select that rule. Save and verify before testing a frame-and-lens purchase. Reading and progressive prescriptions require review. Customer-account saving is optional: publish the LoifyFit customer-account page and provide its actual URL in the same settings.
Frame Finder and Virtual Try-on
Frame Finder compares eight frame shapes on your photo to support a choice; Virtual Try-on previews a specific product. Generated previews may differ from the actual product, fit or color. If a generation fails, keep the page open and follow its retry message. Check your active plan and remaining allowance in Plan & billing before retrying. Do not repeatedly upload while a request is processing.
Favorites are saved in the browser you used. Changing devices, clearing browser data or expiry can remove them. Download results you want to keep. Photos and results are stored to provide the service; see the privacy policy for storage and deletion details.
Contact LoifyFit
Email august1293@hotmail.com for app support or privacy requests. For purchases, shipping or refunds, contact the store that accepted your order.
Open or resume a measurement
Start from Prescription on the frame’s product page. If you have no PD value, choose “Measure my PD”. On an iPhone, follow the system’s App Clip open prompt. On a computer, scan the displayed QR code with your iPhone. A link can expire; create a fresh link from the same prescription if the app reports that it cannot continue.
These steps apply only to users with access to the current TestFlight or development release. The public App Clip is not currently available. If you do not have test access, close the measurement dialog and enter your existing PD manually.
Get a usable reading
Remove your glasses and follow the on-screen distance, lighting and positioning guidance. Complete all three measurements. Review the result, choose to send it, then return to the prescription form. Total PD and left/right PD are different formats: the app does not split a total value into invented left and right values.
Camera denied or device unsupported
Check the app’s camera permission in iPhone Settings. If the device does not support the required face tracking, use an existing PD value from your prescription or ask an eyecare professional. Do not guess a value to bypass an error.
A result will not send or return
Check your network connection and retry from the result screen. Keep the original store tab available. If the measurement link has expired, return to the same product and prescription, create a new link and measure again. A returned PD value still needs to be checked and adopted in the form.
Prescription images and saved values
Use a clear image of an existing prescription. OCR is a draft: check every value against the original and correct any mistakes before confirming. PD alone does not supply SPH, CYL, AXIS or other prescription values. Lens availability and whether a prescription needs review are determined by the store’s supported workflow.
Records, deletion and order questions
Use the store’s Loify Customer Center, where available, to access/export your linked records or request deletion. Uninstalling the app does not erase information already sent to the service. For orders, lens changes, corrections, pending deletion or technical help, contact the store where you began the prescription and ask for LoifyFit support.
Include the store name, product page, approximate time, iPhone model, iOS version, app/build version and the error text. Do not send your full prescription, a face photo, or a measurement link/token in an initial support message. The store can use the relevant session information to route the issue.
Existing prescription and PD
Enter the values from your existing prescription manually, or upload a prescription image and check every extracted value before confirming. You can enter your existing PD manually or use optional LoifyFit PD measurement with access to the current iPhone test release. Review the returned PD value before adopting it in the prescription form.
About these tools
LoifyFit PD measures pupillary distance only. It does not supply SPH, CYL, AXIS or a prescription. Use your existing prescription for the store workflow. These tools do not diagnose conditions or replace a comprehensive eye examination by a licensed professional.